Exchange Policy
Exchange Policy
At Shiidal, we care deeply about the comfort and happiness of your little ones. If something isn’t the right fit, we’re here to make the exchange process simple and smooth.
1. Eligibility for Exchange
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Exchange requests must be raised within 3 days of delivery
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Products must be unused, unwashed, and in original condition
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All original tags, packaging, and accessories must be intact
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Products showing signs of wear, stains, damage, or washing will not be eligible for exchange
2. Exchange Availability
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Exchanges are subject to stock availability
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Customers may exchange products for a different size or another product of equal value
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If the exchanged product is of a higher value, the difference amount must be paid
3. Non-Exchangeable Items
The following items are not eligible for exchange:
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Products purchased during sale or clearance
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Customized or personalized items
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Innerwear, accessories, or hygiene-sensitive products (if applicable)
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Products damaged due to improper handling after delivery
4. Exchange Process
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To request an exchange, contact our support team with your order details and reason for exchange
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Clear product images may be required for verification
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Exchange requests are processed after approval and quality check
5. Reverse Pickup & Shipping
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Reverse pickup may be available depending on your location
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If reverse pickup is unavailable, customers may be required to self-ship the product
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Shipping charges for exchanges may apply where applicable
6. Damaged or Incorrect Products
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If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery
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After verification, we will arrange a replacement or exchange accordingly
7. Important Notes
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Shiidal reserves the right to decline exchange requests that do not meet the above conditions
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Exchange processing timelines may vary depending on product availability and logistics
8. Contact Us
For exchange-related assistance:
Email: shiidalgarments@gmail.com
Phone: 7685924838